Testimonials
As we work hard to provide the best software and support that we can, we
feel proud that our clients have come back with such a fantastic response.
“We have a very good relationship with Mayden, more like a partner than simply a supplier. All their staff I have dealt with have always been friendly and very helpful and are a real asset to the company. We have enjoyed a fast response to requests including in the face of challenging timescales, and both the support and management teams have proved to be flexible and accommodating in helping us meet the demands of changing service delivery.
Mayden have always been happy to answer queries and help with any config changes we’ve needed in the system in a very timely manner. But significantly, we have found them to be willing to listen to suggestions with regard to future changes and additions to the system. The fact that they have been happy to receive input from a user perspective on proposed new functionality has been a great benefit to us.
In my experience of IT business systems, I would rate IAPTus among the very best. Useabilty is excellent, the system hangs together logically, and there is an overall impression that the design has been well thought through and the system tested thoroughly. Mayden keep the system constantly moving forward with additions that are genuinely useful and innovative which further helps us to continue running our service in the most efficient way.”
Chris Pyke
South Staffordshire and Shropshire Healthcare NHS Foundation Trust
user friendly for therapists whilst providing a vital and easily accessible source of data for analysis and reports.”
Natalie Douglas
IT Lead & Data Analyst
Time to Talk, Sussex Community NHS Trust
“Mayden are a reliable, effective and friendly team who work really well together. No task is a problem for them and any bespoke feature we request for our service they are more than happy to accommodate and develop. I have worked alongside Mayden for a year now and cannot fault them or the service they provide. I have got to know many members of their team over the past year and every single one of them is a credit to this company. They are beyond polite, efficient and supportive and I would recommend them to any future clients.”
Jenna Midcalf
Mental Health Matters
“Mayden have supported our development as an IAPT wave 2 service with the IAPTus application. The program matches our care pathway and is clinician friendly, resulting in high quality data. For data to be meaningful, it has to be valid, accessible and useful. IAPTus has made this happen for this service.”
Sara Pickford
Head of Service Development and Performance
Sussex Community NHS Trust
“It has been an absolute pleasure to work with Mayden over the past 18 months as they have developed and implemented IAPTus for our service. Firstly, they have always demonstrated great flexibility and have been willing to constantly adapt their IT software in order to meet the ever-changing demands of clinical work in our service. Secondly, staff at Mayden are approachable, friendly and are always willing to work with us to resolve any queries or problems. I would have no hesitation in recommending them very highly to other organisations.”
Dr Ruth Dennis
NHS Hammersmith & Fulham
“Mayden is a professional but friendly company that respond in a ‘We can do it, or we will work on it and get back to you’ way and they DO.The Mayden staff are always helpful, knowledgeable and responsive to issues and questions raised – and give an individualised service to support our IAPT delivery.”
Judith Chapman
Clinical Service Manager
Berkshire Healthcare NHS Trust
“We have been using IAPTus supplied by Mayden for the last 18 months. The system is clinician friendly, and outcomes focused. The staff at Mayden are always very helpful and if any issues do occur will always resolve them as quickly as possible. We believe that the decision to use IAPTus has greatly helped with the implementation of our IAPT service.”
Julie Sharp
NHS Isle of Wight
“I have been working in health care informatics for nearly eight years and specifically mental health for the last three years. Having used IAPTus for a number of months I am confident in saying that it is one of the most innovative systems that I have used that effectively manages a patient’s care pathway and easily delivers accurate reports for front line staff. Furthermore Mayden are always looking to improve the system to meet users needs. I can highly recommended IAPTus as a patient management tool.”
Robin Campbell
Head of Business Support & Administration
Newham Psychological Services
“My experience of using Mayden and IAPTus has been completely positive. The team are knowledgeable and helpful, response times are extremely quick and adaptations to the software tailored to our particular service. I would not hesitate to recommend Mayden to another service contemplating purchasing a patient database with great reporting facilities.”
Karen-Anne Bruce
Poole Borough Council
“Mayden have provided a highly responsive, tailored and customer centric service to SLaM in what was for us at the time an extremely tight deadline to enable us to provide IAPT services. The attention to detail, project management and general all round professionalism – with a human touch – of Mayden is second to none and the product has exceeded all expectations.”
Matt Butler
Business Requirements Manager
South London and Maudsley NHS Foundation Trust
“The experience of working with Mayden has been very interesting and extremely positive. They provide excellent support for IAPTus and have always been very happy to work alongside us to ensure that the system develops in a way that meets the needs of our service.”
Gavin Slater
Cumbria Partnership NHS Foundation Trust
“Mayden are both considerate and responsive to users’ needs. They have demonstrated flexibility and efficiency in meeting our precise requirements – a truly professional organisation.”
Darren Fernandes
SW London and St Georges NHS Trust